Return Policy

At PawRoutine, we want you and your pet to be happy with your purchase. However, due to the nature of our pet grooming and cleaning products, we are unable to accept returns or process refunds once an item has been used or opened, as we prioritize the hygiene and safety of all our customers and their pets.

Defective or Damaged Items
We take great care in inspecting our products before they reach you. If you receive an item that is defective or damaged, please contact us at [Insert Your Support Email] within 48 hours of delivery.

Please include:

• Your order number.

• A clear photo or short video of the defect.

Once we receive your message and verify the issue, we will reach out to you immediately with a resolution, which may include a replacement or a refund.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item due to a defect, please email us as noted above.